Terms and Conditions

Virtual English ESL Education

1. September 2023

Everyday English Online LLC (hereinafter referred to as the "Company"), represented by the sole managing member, acting on the basis of the articles of formation, on the one hand, and an individual purchasing services for remote English classes (hereinafter referred to as the "User"), on the other hand, hereinafter collectively referred to as the "Parties", enter into this Agreement for the provision of services for remote English classes (hereinafter referred to as the "Agreement" ) concerning the following:

1. Acceptance of this Agreement

1.1. This Agreement is the Company's offer for individuals (Users) to enter into an agreement for the provision of paid services for remote English classes according to the conditions below.

1.2. Fact confirming the acceptance by the User of the conditions set forth below, and the acceptance of this offer, is payment for the services of the Company for remote English classes by the User. Acceptance by the User of this Agreement means that the User fully agrees with all the provisions and is aware of the essence of this Agreement.

1.3. The User accepting the terms of this Agreement assures the Company that he has reached an age allowing lawful capacity to enter into and execute this Agreement, and that the consent or approval of third parties is not required for the conclusion and execution of the Agreement.

1.4. If the User is a parent or legal guardian or guardian of a citizen who does not have the necessary legal capacity and in whose interests this Agreement is concluded, the parents and guardians (trustees) agree to the terms of the Agreement and are responsible for the use of services by the person entrusted to their care.

1.5. At the end of the User’s monthly service period (payment period) according to the service plan chosen by the User, the User has the right to request, by e-mail, a services rendered certificate indicating the amount of services provided to the User within a given time period. In the event that within 10 (Ten) days after the end of the service period (payment period) according to the service plan chosen by the User, the User has not requested a services rendered certificate, all services provided are considered to be performed in full.
At the same time, the User agrees that the development of the English language depends on time spent on learning the language, the User's abilities and the efforts made by him or her.

1.6. Confirmation of the services provided in full and of proper quality is considered to be the absence of claims by the User within 10 (ten) days from the date of service provision in the corresponding service period (payment period) according to the service plan chosen by the User, but not exceeding the validity period of the service plan selected by the User. Claims must be submitted in writing by email or via post. The user has the right to request details of the classes conducted at any time from the Company.

2. Subject of the agreement.

2.1. Subject of this Agreement is the obligation of the Company to provide services for distance-learning classes in English.

2.2. The methodology and format of distance learning is determined by the Company in accordance with this Agreement.

3. Teaching specialist assignment and class schedule

3.1. The appointment of a teaching specialist to the User is carried out by the Company based on the User’s goals for learning English, current level of English proficiency and the availability of the teaching specialist. The User is hereby informed that the Company evaluates the User’s current level of English language proficiency for the purpose of selecting an appropriate course and assigning a teaching specialist. The English language proficiency assessment is for reference only and may differ from assessments the User may receive from third parties.

3.2. The level of English language proficiency is determined through evaluation (trial classes) in accordance with the “Promo Start” service plan, a detailed description of which, as well as the cost of this service plan, are made available on the Company’s Website. The User has the right to receive services according to the "Promo Start" service plan before choosing or obligating himself to pay for a primary service plan. The user has the right, according to the “Promo Start” service plan, to take attend trial classes (not to exceed three classes) with different specialists before deciding on a regular specialist suitable for the User based on the User’s level of English proficiency, language learning goals and availability. Upon completion of the “Promo Start” service plan, the user must select a primary service plan and make the corresponding payment for that plan according to section 7. of these terms and conditions.

3.3. The user has the right to contact the Company and request to replace the teaching specialist, indicating the reasons for such a replacement. The replacement of a teaching specialist with another specialist is carried out at the discretion of the Company no later than three working days from the reception of the User’s request, assuming that another teaching specialist is available.

3.4. The Company has the right to substitute a teaching specialist for valid reasons (illness, planned absence, other circumstances) and shall notify the User primarily via the User’s electronic account, however potentially also by phone, email, SMS message or through the WhatsApp messenger (or other similar messenger). If the User refuses to allow teaching specialist substitutions, the User has the right to not receive services for a time period determined by the User under this Agreement, however shall not be exempt from payment obligations as outlined in clauses 7.5. and 7.6. of this Agreement.

3.5. The class schedule is compiled based on what time slots are available for classes both for the User and for the assigned teaching specialist.

4. Procedure for conducting classes

4.1. Classes are conducted remotely using the Zoom program (platform) or another similar program via internet connection.
4.2. The user is responsible for compliance with the minimum PC system requirements and Internet connection bandwidth posted on the official Zoom website at: https://support.zoom.us/hc/ru/articles/201362023. If the Parties use other similar programs for classes, the User is guided by the requirements posted on the official websites of such programs.

4.3. In order for classes to be properly conducted, the User must provide access to a microphone and camera on the User’s device.

4.4. The Company shall not be held responsible for services not rendered or services rendered with inadequate quality if the reason is non-compliance with system requirements, lack of necessary software or equipment on the part of the User, or technical problems related to the User’s internet connection or general electricity failure.

4.5. If the teaching specialist is unable to connect to the lesson with the User at the scheduled start time of the lesson, the teaching specialist is obliged to contact the User by phone, email, SMS message or through the WhatsApp messenger (or other similar messenger). The lesson is considered to have started as scheduled, regardless of when the connection is established. If the teaching specialist is unable to contact the User, the class is considered completed and cannot be rescheduled.

4.6. If within 5 (five) minutes after the scheduled start of a class the User does not receive a call or message from the teaching specialist, the User is obliged to contact the Company by phone to find out the reason for the delay. A lesson not conducted due to the fault of the teaching specialist will be postponed to another time suitable for and agreed upon by the User.

4.7. All classes are conducted as 1 on 1 lessons .The duration of such classes is set at 40 minutes. Classes may be held once a week for 40 minutes, 2 times a week for 40 minutes or 3 times a week for 40 minutes. An alternative class duration may be established upon agreement of the Parties.

4.8. Services for conducting spoken English classes are provided on the basis of service plans approved by the Company in accordance with the Complany's price list posted on the Company’s website at https://everydayenglish365.com Service plans are distinguished as having a specified duration and expiration (service period) for the provision of services (8 weeks, 24 weeks or 52 weeks) and by the maximum number of classes that may be attended by the User per each week during the service period (1 class per week, 1-2 classes per week or 1-3 classes per week).

4.9. The User chooses a service plan allowing classes either 1 time, 1-2 times or 1-3 times per week, which allows the User can sign up and attend classes up to the maximum allowed number of lessons each week during the currently paid period of the User’s service plan.

4.10. The user can choose a regular schedule (fixed every week) or a flexible schedule.

4.11. Changes to the schedule can be made at any time upon request.

4.12. The user can attend classes with multiple teaching specialists and change teaching specialists upon request.

4.13. The User can schedule up to the maximum number of classes allowed by the selected service plan to be included in the regular schedule.

4.14. Rescheduled classes (Rollover Classes) must be scheduled separately upon request and cannot be scheduled as part of the regular schedule.

4.15. Flexible scheduling can be scheduled up to two weeks in advance.

4.16. Rescheduled classes (Rollover Classes) can be scheduled up to two weeks in advance as long as the maximum number of classes per week allowed by the selected service plan are already scheduled in any given week.

4.17. The user can schedule classes for each week up to the maximum number of classes available as outlined by the selected service plan (1, 2 or 3).

4.18. If the User cancels a scheduled lesson at least 4 hours before the planned start of the lesson, then such lessons may be rescheduled to another day during the current week. If the User does not request to reschedule the lesson during the current week, the missed class will be classified as a Rescheduled Class (Rollover Class).

4.19. The Company may send notifications to the User requesting confirmation of regularly scheduled classes.

4.20. If the User does not confirm a lesson 5 hours before its start, then such lesson is automatically considered canceled for that day and is classified a Rescheduled Class.

4.21. Users who do not confirm classes and have more than 3 no-shows per month may be unilaterally assigned a flexible class schedule at the discretion of the Company.

4.22. A User who cancels scheduled classes late, does not appear for 40% or more scheduled classes of the total maximum allowed, may be subject to action taken against the User by the Company. In such cases the Comapany may unilaterally terminate this Agreement and return to the User any payments made for future service periods which have not yet begun.

4.23. In cases where the class was not held due to the User’s fault (the class was canceled late e.g. less than 4 hours before the start of the class, the User did not show up for the scheduled class, a technical failure occurred due to the User’s fault, etc.), such a class is considered completed. The user cannot reschedule such classes to another day during that week.

4.24. The Company reserves the right to determine the reason for cancellation as justified (sudden illness, force majeure, technical problems) and may add the missed class to the Rescheduled classes (Rollover Classes) at its own discretion.
4.25. If the teaching specialist does not show up for a scheduled class and the Company does not inform the User within one hour before the scheduled start time of the lesson, such lesson will be rescheduled, and the Company will additionally provide the User with another Rescheduled Class free of charge.

4.26. If the Company informs the User about the cancellation of a class earlier than 1 hour before the start of the class, then such class may be rescheduled to another date in the current week, but an additional rescheduled class will not be added.

4.27. In case of absence of a permanent teaching specialist for one day or a longer period of time, the User shall be informed about this no later than 1 day in advance. The User will also be offered one or more substitute teaching specialists who will teach classes in the absence of the main teaching specialist.

4.28. If the User refuses to attend classes with a substitute teaching specialist, any missed classes will be added to Rescheduled classes (Rollover Classes).

5. Postponement and cancellation of classes, absences from classes

5.1. Rescheduled classes (Rollover Classes).

5.1.1. If at the conclusion of any week, the User has used less than the maximum number of classes permissible according to the maximum number of classes as outlined in the User’s service plan, any unused classes, unless canceled less than 4 hours before the start of the class, will be rescheduled and added to the Rescheduled classes (Rollover Classes) in the User's account.

5.1.2. All unused classes less than the maximum permissible number according to the selected service plan may be rescheduled and are added to the total Rescheduled classes (Rollover Classes) in the User's account in the following instances: The User canceled the class within the period established in clause 5.3. of these Service Terms; The user failed to schedule a lesson; missed a scheduled lesson for a valid reason; did not confirm a scheduled lesson.

5.1.3. The User has the right to schedule Rescheduled classes (Rollover Classes) at any time up to 2 (two) weeks in advance and use them during the entire paid period of the current service plan, seven days a week. The User cannot schedule more than one Rescheduled class on any given day.

5.1.4. The User may not use Rescheduled classes (Rollover Classes) in place of regular classes. Rescheduled classes (Rollover Classes) may only be scheduled by the User after the maximum number of regular classes according to the selected service plan have been scheduled and completed for the week in question.

5.1.5. Rescheduled classes (Rollover Classes) do not expire insofar as the service plan is active and the Agreement has not terminated either due to the passing of time or termination as per section 9. of these Terms and Conditions.
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5.1.6. Rescheduled classes (Rollover Classes) are valid and can be scheduled for any day during any week insofar as the service plan chosen by the User is current and continues to be valid (active).

5.1.7. In the event the service plan expires, and the User agrees to and pays for a new identical service plan, Rescheduled classes (Rollover Classes) are not canceled and continue to operate during the validity period of the new service plan.

5.1.8. In total, the User may have no more than 200 Rescheduled lessons at any time according to this Agreement.

5.1.9. Rescheduled classes (Rollover Classes) expire and may not be redeemed in the following instances:
- expiration, termination and (or) early termination of this Agreement for any reason;
- late payment by the User for the current service plan exceeding the duration of the Grace Period;
- non-renewal of the current service plan by the User;
- transition of the User to another service plan.
5.1.10. If the User terminates this Agreement early, Rescheduled classes (Rollover Classes) will be canceled upon expiration of the last day of the currently paid period (month).

5.1.11. If the User fails to pay monthly payments for the service plan on time, including after the expiration of the Grace Period for making payments, Rescheduled classes (Rollover Classes) are canceled and expire on the first day after the expiration date of the Grace Period.

5.1.12. Rescheduled classes (Rollover Classes) cannot be themselves rescheduled.

5.1.13. Rescheduled classes (Rollover Classes) may be taught by any teaching specialist at the Company's discretion. The company does not guarantee that Rescheduled classes (Rollover Classes) will be conducted by the User's regular establilshed teaching specialist.

5.2. Suspension of classes

5.2.1. The User has the right to suspend any valid service plan for a period of up to 4 (four) weeks within a 52-week period (1 year) without incurring fees or payments. No reason must be given.

5.2.2. The User has the right to request a suspension of the current valid service plan for any period from 1 (one) to 4 (four) weeks.

5.2.3. Upon the User’s request, the current service plan will be suspended by the Company starting from the beginning of the next full week after the request was made.

5.2.4. A service plan may not be suspended during the Grace Period.

5.2.5. During the time period during which the User’s service plan is suspended, the payment deadline for services is extended, and payment for services is not required.

5.2.6. In the case a service plan is suspended, no classes, including Rescheduled classes (Rollover Classes), may be scheduled.

5.2.7. The User has the right to suspend the service plan at any time within one calendar year by requesting a suspension no later than 5 calendar days in advance of the requested suspension start date. In this case the suspended time period must be no less than 7 days (1 week), and cannot exceed 4 weeks in total.

5.2.8. In the event of emergency circumstances, the Company reserves the right to allow the User to suspend the service plan selected by the User for an indefinite period at the discretion of the Company.

5.2.9. The Company also has the right to suspend classes at its discretion in the event of public holidays at the User’s place of residence or at the physical location of the Company, in which case the Company is obliged to notify the User in advance.

5.3. The user has the right to reschedule or cancel a class 4 (Four) or more hours before the class is scheduled to start. In case of failure to comply with the allowed cancellation period, the class is considered completed regardless of whether the User attended the class or not.

5.4. Communication between the Parties for the purpose of rescheduling or canceling a class is carried out by the Parties via telephone calls, SMS, messages in the WhatsApp messenger (or a similar messenger) or via email.

6. Rights and obligations of the parties

6.1. Rights and obligations of the Company:

6.1.2. the Company agrees to provide the services specified in paragraph 1.1 of this Agreement in an appropriate manner, in accordance with the terms of this Agreement;
6.1.3. the Company agrees not to disclose confidential information and data provided by the User in connection with the execution of this Agreement;
6.1.4. the Company has the right to use the services of any individuals and legal entities for the purpose of timely and high-quality fulfillment of obligations under this Agreement;
6.1.5. the Company has the right to demand from the User timely and full payment of the cost of services in accordance with the terms of this Agreement and the service plan chosen by the User;
6.1.6. other rights and obligations defined in this Agreement.

6.2. Rights and obligations of the User:
6.2.1. provide the Company with all information and data necessary to fulfill its obligations under this Agreement;
6.2.2. promptly and fully pay the Company the cost of services provided in the manner, within the time frame and in the amount established by this Agreement and the service plan selected by the User.
6.2.3. not to disclose confidential information and other data provided by the Company in connection with the execution of this Agreement;
6.2.4. require the Company to fulfill its obligations under this Agreement on time and with proper quality;
6.2.3. other rights and obligations defined in this Agreement.

7. Cost of classes and payment procedure

7.1. The cost of Services under this Agreement is established in the form of service plans and, together with available payment methods, are published by the Company on its Website at the web-address https://everydayenglish365.com. The cost of the service plan does not include the cost of study materials or access to learning platforms. In the case where such materials are required, the Parties shall enter into a separate agreement to provide the User with study materials and access to learning platforms, which shall be paid separately aside from payment for service plans.

7.2. The user pays for services on a 100% prepayment basis before attending classes according to the selected service plan.

7.3. When choosing a service plan for 8, 24 or 52 weeks of classes, the User is required to pay for the services for the first month (4 weeks) of attending classes according to the selected service plan before any classes may commence.

7.4. Upon paying for a selected service plan for the first time, the User has the right to agree with the Company on a commencement date for any date in the future.

7.5. Regardless of the service plan chosen by the User, payment is made monthly for each four-week period of service provision (payment period). By accepting this Offer, the User agrees that the period for providing services (payment period) is 4 calendar weeks.

7.6. Payment for services according to the service plan for following period of service provision (payment period) must be made by the User by the 28th day of the current service period for the provision of services or until the 35th day from the date of the previous payment. Monthly payments are made every 4 weeks.

7.7. When paying for services for the selected service plan for any period other than the first payment period, the User can be provided with a payment “Grace Period”, which gives the User the right to make payment for the next period of service provision with a delay of up to one week.

7.8. During the seven days of the Grace Period, the User cannot schedule, nor attend classes according to the selected service plan until one day after payment for the next period of service provision (payment period) has been received in full. In such a case, classes may be scheduled by the User on the next day starting from the date of payment.

7.9. During the Grace Period, Rescheduled classes (Rollover Classes) will not be canceled or annulled and will remain in the User’s account balance.

7.10. Upon expiration of the Grace Period and the absence of payment, this Agreement will automatically terminate.

7.11. During the Grace Period, the User’s service plan may not be suspended as allowed by clause 5.2. of this Agreement.

7.12. When the User fulfils his or her payment obligations during a Grace Period, any classes not conducted within the Grace Period are transferred and added to the Rescheduled Classes (Rollover Classes) in the User's account.

7.13. If the User misses or cancels a class less than 4 (four) hours before the scheduled class start, the Company has the right to refuse the User to reschedule such a class. No refunds for this class are provided.

7.14. The Company has the right to amend the terms of payment and the price of services by publishing new conditions on the company’s website. Any such changes will have no effect on currently active service plans. Before making an advance payment for a new service plan or any classes, the User should familiarize himself or herself with the new pricing published on the company’s website and, by completing an advance payment, agree to the new price conditions. If the User does not agree with the amended terms, this Agreement between the Parties terminates immediately upon completion of the currently active service plan for which payment has already been made.

7.15. The obligation to pay is considered fulfilled from the moment the funds are credited to the Company's bank account.

7.16. This site supports 256-bit encryption. The confidentiality of reported personal information is ensured by any third party payment processing provider under contract with the Company. Any submitted information will not be provided to third parties except in cases provided for by the legislation of the United States of America. Payments by bank cards are carried out in strict accordance with the requirements of the Visa, MasterCard and American Express payment systems.

7.17. When paying, the Company may process the following personal data of the User:
Full Name; email address; phone numbers; The site also collects and processes anonymized data about visitors (including cookies) using Internet statistics services ( Google Analytics and others).
The above data is united under the general concept of Personal Data.
The security of personal data processed by the Operator is ensured by implementing legal, organizational and technical measures necessary to fully comply with the requirements of current legislation in the field of personal data protection.
The Company ensures the safety of personal data and takes all possible measures to prevent access to personal data by unauthorized persons.
The User's personal data will never, under any circumstances, be transferred to third parties, except in cases related to the implementation of current legislation.
If inaccuracies in personal data are identified, the User can update them independently by sending a notification to the Operator to the Operator's email address help@everydayenglish365.com with the title: “Update to personal data”.
The time period for processing personal data is indefinite. The User may withdraw his or her consent to the processing of personal data at any time by sending a notification to the Company via email to the Company's email address help@everydayenglish365.com entitled “Withdrawal of consent to processing of personal data.”

7.18. Loyalty program (Cashback)
7.18.1. When the User selects and completes payment for a service plan extending for 24 or 52 weeks, the User is given the opportunity to accrue and receive a monetary payment in the form of Cashback.

7.18.2. Cashback, in the form of remaining funds withdrawn from each monthly payment made by the User will accrue and be displayed in the User's account during the entire active period of the service plan chosen.

7.18.3. The User has the right to receive Cashback in the form of a virtually delivered pre-paid Visa or MasterCard payment card. The User will be presented with the entire Cashback amount as specified by the User’s service plan only upon expiration of the User’s selected service plan by means of the passing of time (24 or 52 weeks).

7.18.4. After the User makes the payment for the last month of the selected service plan, funds accumulated by the User in the form of Cashback and displayed in the account are transferred to the User in the manner specified by this agreement in clause 7.18.3., in the amount equal to the Cashback accrued during the duration of the service plan.

7.18.5. In case of early termination of this Agreement, any Cashback accumulated by the User is considered forfeit and the User will no longer have any right to claim it.

7.18.6. The amount of Cashback accrued by the User is displayed in the Account (personal account) on the Company’s website.

8. User's personal data and privacy policy

8.1. The Company has the right at any time to require the User to provide documents confirming the assurances about the circumstances specified in clauses 1.4-1.5 of this Agreement, and the User, before the start of the provision of services, is obliged to provide such documents.

8.2. The Company processes the User's data in accordance with the Agreement on the processing of personal data posted on the company’s website at https://everydayenglish365.com/school-privacy-policy. By agreeing to the conclusion of this Agreement, the User confirms that he has read the Agreement on the processing of personal data and gives the Company consent to the processing of personal data.

8.3. The Company has the right to use email, phone number, Zoom login and other data provided by the User when using the services to send information and promotional materials to the User, including to inform the User about the activities of the Company and the progress of this Agreement.

8.4. The User agrees that the Company has the right to record audio and video replications of the student(s) and teaching specialist during classes in order to control quality, ensure the safety of the class participants and improve the quality of service.

8.5. The Parties agree not to disclose confidential information received from the other Party in the course of the execution of this Agreement (with the exception of publicly available information) to third parties without the prior written consent of the other Party.

8.6. The User hereby agrees to allow the company to use photo and video materials with the participation and representation of the User and/or the person in respect to whom the Agreement has been concluded (a minor child, or child represented by the User, or guardian) for the purpose of posting in official public information sources (Websites) owned or used by the Company in its activities, in case of their participation in relevant events and events captured in photo and video materials, as well as their use in advertising, information and other materials posted on the Company's website in the information and telecommunication network Internet without payment of remuneration.

8.7. The User grants the Company the right to publish photos and videos depicting the User and/or the person in respect of whom the Agreement has been concluded, which were obtained during the conclusion of the Agreement and the provision of services by the Company.

8.8. The User hereby confirms that he will not dispute the copyright and property rights to the posted photos and videos depicting the User and / or the person in respect of whom the Agreement has been concluded.

8.9. The User's consent specified in paragraphs 8.6 and 8.7 of this Agreement is granted from the date of signing this Agreement and is valid indefinitely. Consent may be withdrawn in writing by sending a written notice to the Company.

8.10. The Company guarantees that the materials of photo and video filming with the participation of the User and/or the person in respect of whom the Agreement is concluded cannot be used in ways that discredit the honor, dignity and business reputation of the User.

9. Procedure for changing and terminating the Agreement

9.1. The Company has the right to change the terms of the Agreement by notifying the User by email. The new version of the Agreement shall come into force on the seventh calendar day after notification is sent to the User. If the User does not agree with the new terms, the Agreement between the User and the Company is considered terminated from the date on which the new version of the Agreement would have entered into force.

9.2. The Company has the right to refuse to provide services if there are reasonable grounds to believe that the User behaved incorrectly during class (for example, the User’s conduct was aggressive, constituted harassment or was otherwise inappropriate, or the User repeatedly refused to complete the teaching specialist’s assignments).

9.3. The User has the right at any time, without prior notice and explanation of reasons, to terminate this Agreement unilaterally.

9.4. This Agreement may be terminated at the initiative of the User insofar as there is at least one unused lesson remaining in the selected service plan paid by the User. In all other cases, this Agreement is either not renewed or automatically terminates upon expiration of the Grace Period as per clause 7.10..

9.5. In the event of early termination of this Agreement at the request of the User, this Agreement shall be considered terminated upon expiration of the current paid service period, irrespective of the number of days remaining in the current paid service period, but not exceeding 28 days. All accumulated Rollover classes are available for use until the end of the paid service period, after which any remaining classes will be considered forfeit.

9.6. In case of early termination of this Agreement, funds for any future service periods (months) exceeding beyond the current paid service period (month) paid for in advance, shall be returned to the User, taking into account the provisions of clause 9.5. of this present Agreement. In such a case, any Cashback accrued in accordance with clause 7.18.5 of this Agreement is forfeited by the User and shall not be paid by the Company..
9.7. This Agreement automatically terminates upon expiration of the Grace Period, if such a period is invoked. Termination of this Agreement automatically coincides with the cancellation of any Rollover classes and the expiration of any accrued Cashback.

10. Other provisions and dispute resolution procedure

10.1. This Agreement is governed by and construed in accordance with the laws of the State of Delaware.

10.2. The liability of the Company for canceled classes for reasons related to the Company is limited to the cost of the canceled classes.

10.3. The Parties shall not be liable for a breach of their obligations under this Agreement if such breach was the result of circumstances or events that the breaching Party could not reasonably have expected (force majeure circumstances), including floods, other natural disasters, hostilities, decisions and actions of public authorities or other events. The Parties undertake to immediately notify each other of the occurrence of such circumstances by sending a written notice by email. In this regard, the Agreement may be suspended, and the services may not be provided until the termination of force majeure circumstances.

10.4. All disputes and disagreements arising from this Agreement or in connection with it shall be resolved through negotiations. To do this, the affected Party shall send a written claim to the other Party by email. If within 15 (fifteen) calendar days the affected Party does not receive a response or the Parties do not reach an agreement, the affected Party has the right to submit the dispute to the appropriate court of law.